@inproceedings{Zill05a,
  key         ={Zill05a},
  author      ={R. Ziller},
  title       ={An Application of Generalized Supervisor Synthesis to the Control of a Call Center},
  booktitle   ={Forum on Specification and Design Languages (FDL)},
  address     ={Lausanne, Switzerland},
  publisher   ={Electronic Chips and Systems Design Initiative (ECSI)},
  pages       ={429-431},
  year        ={2005},
  remark      ={rsg},
}